Privacy Policy

At Threadhaven, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We may collect personal data from you in various ways, including when you visit our store, browse our website, make a purchase, or interact with our services. The types of information we may collect include:

Personal Identifiers: Your name, address, email address, phone number.
Financial Information: Payment card details (processed securely via third-party payment gateways, we do not store full card numbers).
Purchase History: Details of products and services you have purchased from us.
Styling Preferences: Information related to your clothing size, style preferences, and tailoring requirements for bespoke services.
Website Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, and access times.

2. How We Use Your Information

Your personal data is used to provide and improve our services, including:

Processing and fulfilling your orders and requests.
Managing your returns and exchanges.
Providing bespoke tailoring and personal styling services.
Communicating with you about your purchases, services, or inquiries.
Sending marketing communications about new collections, promotions, and events (with your consent).
Improving our website, services, and customer experience.
Complying with legal obligations.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

Service Providers: Third parties who assist us in operating our business, such as payment processors, shipping companies, IT services, and marketing platforms. These providers are obligated to protect your data and use it only for the purposes for which we disclose it to them.
Legal Compliance: When required by law, court order, or governmental regulation.
Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality agreements.

4. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration. These measures include data encryption, firewalls, secure server environments, and strict access controls.

5. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): Request deletion of your personal data under certain circumstances.
Right to Restrict Processing: Request us to limit the way we use your data.
Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
Right to Object: Object to processing your data for direct marketing or certain other purposes.
Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal data.

To exercise any of these rights, please contact us at info@threadhaven.co.uk.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and personalize content. You can manage your cookie preferences through your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised 'Last Updated' date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Threadhaven
2847 King's Road, Chelsea
London, Greater London, SW3 5ER
United Kingdom
Phone: +44 20 7946 0876
Email: info@threadhaven.co.uk

Last Updated: April 25, 2024